Shipping policy

Shipping Policy

Last updated: November 11, 2026

1. Where We Ship and What It Costs

nbyhjmy currently ships only to U.S. addresses. Standard shipping is free on every U.S. order.

2. Processing Your Order

Once your order is confirmed and payment is completed, we typically prepare and dispatch it within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Carrier transit time starts when the order ships.

3. Delivery Estimates

After dispatch, delivery is estimated to take 5–10 business days. Including processing, we aim to deliver orders within 6–12 business days of confirmation.

These timeframes are estimates. Severe weather, holidays, carrier disruptions, or other unexpected events may cause delays. If your order is significantly delayed, we will share the information available to us and explain any options you have under applicable law.

4. Shipping Origin

nbyhjmy
40 NE 25th St
Lawton, OK 73507
United States

5. Shipment Updates and Tracking

We will email shipment details to the address provided at checkout. If tracking is available from the carrier, we will include it in that message. It may take some time for the carrier’s first tracking scan to appear.

6. Address Changes and Delivery Issues

Please check your shipping address before submitting an order. If you find an error, email hello@nbyhjmy.com promptly. We will check whether the address can be updated before dispatch.

If a package appears lost, arrives damaged, or shows as delivered but cannot be found, email hello@nbyhjmy.com with your order number. We will investigate with the carrier and arrange a resolution based on the circumstances and applicable law. We will consider the carrier’s delivery status together with the other details of your claim.

7. Returns

You may request an eligible return within 30 calendar days of receiving your order. We pay return shipping for eligible returns. Contact us before mailing an item back so we can provide instructions and arrange shipping at our expense.

Our Return and Refund Policy provides return instructions and refund timing.